Pet Supplies Plus West Chester

The staff greeted as we walked in. They kindly asked if we needed help and they showed us where in the store we could go to find our specific need. Even though we came the week between Christmas and New Year's we were able to find a jacket for our dog, Lucy. We took our time walking with her around the store after we found our item. The check out person was friendly and efficient. It was a really nice relaxed experience after the season of hustle and bustle.

Always a great experience! I did a curbside order & part of my order was missing. The employee(s) were quick to fix it. They set the items aside and when I had forgot to pick them up, they included it in my online delivery order. Much appreciated, thank you!

I always find good quality products at the West Chester store. They carry premium dog food brands and pretty good dog clothing. Employees are knowledgeable and available. Overall great store!

When I entered the store, mandy()asked if I needed any help right away and she helped show me what I needed and I got the things she recommended for my puppy like dog food, milk replacement . My puppy is super happy with what he got. The customer service mandy provided was great! She was really genuine. I'll be coming here again for the great service and verity of pet needs in such a clean and organized store!

Great selection. Prices are high but it’s a one stop shop for all your needs. I get all my car and dog supplies there. I also started getting beta fish and snails. Sadly, the snails don’t make it after the first day. 4 out of 5 didn’t survive a night. But, it’s a couple bucks to take the risk. Beats are doing well. They have good variety to choose from most weeks.
The grooming is awesome there too. Just need to get an appointment a long time in advance.

Super helpful and kind, young woman working who directed me towards the doggie frozen treats when I stopped in over the weekend. I also witnessed her assist another customer with bags to their car.

This store carry's a hard to find food for my dog. Thanks, Kona really appreciates it!

Excellent choice of products, competitive pricing and very friendly and helpful associates. Kudos all around~!

I’ve never rushed quicker to write a review to a place. The groomer here, Mariah, is one of the kindest and sincere people and I feel so comfortable leaving my dog for the day knowing he is in her hands. She always does an incredible job and treats your dog like her own. Today, my dog was acting like a giant baby and didn’t want to walk across the parking lot, another employee came out and cheered him on and he walked right in.
My dog was also very excited leaving the groomers after being there all day and was pulling me on the way out. He has about forty pounds on me and when Mariah realized I was struggling she came running to help. I am beyond greatful for the kindness I was shown today by the Pet Supplies Plus staff and especially Mariah. Get your dog groomed here! You will not be disappointed.

I’d like to thank the staff who assisted me last night when it was close to the stores closing time. They were very helpful & kind. I had to use the self dog wash after my dog had a run in the woods for hours

Great pretty store. Not too big. Just what you want in a pretty store. Friendly folks in there, too.

Pet Supplies Plus is my favorite store to take my dog. She loves to pick out a new toy. They have a wide variety of food, toys and over the counter meds. Staff always greets me when I walk in the door. They’re all very pleasant and helpful.

We love this store. They are one of the few pet stores in the area that consistently keep our pets food in stock. The self dog wash area is convenient and the low basins make it easy for us to get our dog in and out. Staff is friendly

Very helpful staff. They have a self wash dog washing station with a low station for large dogs and a raised one for small dogs which is very competitively priced. I also use their grooming services. Again, good pricing and good staff. Great selection of pet products and treats. You can order on line for pickup if that is easier. Ample parking.

The staff at this particular store
, the three times that I've been there, are surprisingly personable, professional, knowledgeable, and prepared to provide customers with exceptional service. The store is clean, well-stocked, and offers a good variety at competitive prices. I'm actually shocked at how pleasant an experience I had buying treats for my girlfriend's dogs and bird.

I like this particular store very much. First off, they price match amazon and chewy etc. Just ask and show the price listing. They also have a continual cat adoption center at the front of the store. Sure, it's a strategy to create new customers. But its also needed with cat population explosion. There are pop-up vet events for cheap vax and basic care.
But what I find very quaint about this particular location is that the staff appears to get recruited organically from a progressive community of diverse youth. All consistsntly super nice and very helpful ! It seems that word got out in certain circles that this is a good place to work. Networking at its finest. It reminds me of Portland OR. and lends this store a personality of its own that offsets the fact it is actually a large chain.

Happy, helpful staff. Always willing to answer questions and help carry purchases outside. My experience washing my dogs there was very comfortable, quick and easy. Great prices and discounts.

In all the times I've gone to Pet Supplies Plus in West Chester I have never been disappointed. Their rewards program is great, the staff is both knowledgeable and friendly. Anyone can tell you where to find something; they know their store well. The manager is great, the products wonderful. I shop there for both my dog and the birds in the backyard. I have also used their groomers and was very satisfied with them.

Always a pleasant experience when we shop here. The staff is friendly and they have a great selection, and prices are fair. I love the fact they are constantly adopting out cats. The bathing area is nice! We take our dogs for baths all the time and it's nice and easy! We also have them groomed here and the groomers are always nice and good. Recommended!

The staff is always present and helpful. As far as cat supplies goes, their prices are good and they usually have some some kind of sale going to make them even better.

I actually don't live anywhere near West Chester anymore. However, I still keep driving out to this store because they have the best cat food selection in the region. By far. Hands down.