Party City

So I’m a party city regular as someone who frequently throws themed parties and I’ve come to expect good service from them on a consistent basis. Yesterday I went and purchased a bunch of stuff for a party and purchased some latex balloon trees and paid extra for the helium that makes them last longer. When I woke up this morning they were all in the floor and I was so frustrated because I really didn’t have time to go back there but I really wanted the balloons.

I cut off the concrete decorative bases to reuse them and went back to the store just to replace with something different. I didn’t have the receipt nor was I asking for them to be replaced for free. I just explained why I was walking in the store with these already purchased balloon tree bases.

Gracie was the employee on duty. She offered to replace them and I said no I wanted to get something else than latex so they could enjoy the balloons longer. She offered to exchange and I still said no. I didn’t have a receipt and I don’t think it’s their responsibility since I didn’t bring one.

Gracie then proceeded to help me find something else I would like. I felt like I was being indecisive and so I just finally said “that will do!” To stop taking up her time. She said “no. I want to get you what you want.” And so we continued until I found the perfect colors I wanted.

As she’s ringing me up she calls the manager up. I wasn’t sure why. She said I really want to refund his balloons that didn’t last and so they did. It was a win win because I was actually spending more on these balloons so they still made some money and also they created an experience I’ll never forget and ensured that I will take to social media to recognize Gracie for going above and beyond to not just wait on a customer but to create an experience!! Gracie gets an A++++

Went in for a balloon bouquet and the cashier was very helpful with ideas because I had no idea what i wanted. She gave suggestions and was friendly as I waited for her to make the bouquet. Then she shocked me as she handed over the bouquet and said “tonight it is on us!” Five star service and friendliness!!

Looking for hair, the store had lots to show. Big.

Just spoke to Diane over the phone. Extremely helpful, and very pleasant. We need 3 costumes for our boys, and I was able to provide her with what we're looking for, and she put me on hold, went into the store, found what we needed, and then offered to hold them for me so we didn't have to go searching! Talk about extraordinary customer service! All stores should be like this! Gold Star, Diane!

Good selection, good prices, great customer service. My wife and I made a large purchase there, and then accidentally left one of our bags there. We didn't realize it until a week later, and when we called the store, they had kept it under the counter for us, and let us come pick it up.

I love their large selection of balloons to choose from. It's very convenient to order the balloons for pickup on the day of a party.

Even though I was unable to find what I went in for, an employee searched trying to find something that would work and even pointed me in the direction of some place that did have what I was looking for when we didn't find it there.

My one stop shopping Party City Supply for my daddys 70th Birthday Bash! Everything I needed from the Big #'s down to the balloons! The employees were so sweet

Nice place if your looking to have a fancy party at a affordable price

This is a very nice place to get all kinds of party stuff even for like little gift bags. They have very nice people working here to.

Friendly and quick service. However two of our balloons that were aired up deflated within 2 hours.

It's a great place for most of your party needs. A little pricey but worth it if you don't want to run to several different places to get what you need.

Great selection very friendly and helpful staff

The ladies were great helping me out. They were quick and my balloons looked wonderful!

Fabulous place....friendly lady helped me find just what I was looking for. Wow great customer service and I appreciate it so much.

Huge selection of items. Fun and interesting items

I love going to Party City! They have such a huge variety of party decor and favors and did not disappoint when shopping for my nephews parties!

Friendly staff and anything you could want for your party or special occasion. Tons of Halloween costumes priced competitively.

I was looking for an adult 2X star wars costume (the day before Halloween) and the employees were very helpful!!! Will shop for my party supplies there from now on!!!!

Got just what I had been looking for. An incredible selection from party accessories to full out costumes at a reasonable cost