Best Western Brookfield

Got us in last minute at 9:30pm with a family with kiddos when that snow storm hit. We come from northern Illinois and had been on the road for hours with delayed traffic due to weather. We were stressed and ready to just relax for the night but were only
2 hrs from our destination. They had an open room for $150 and got us right in. Very clean, warm water and great shower pressure. Convenient location next to a small Walmart. Friendly staff. Breakfast could’ve been better but we couldn’t complain because it made the kiddos belly’s full. Would return if I ever had to!

Good place. They have everything you need. I do feel the price was too high for a weekday and they offered no discount. That was member price $154.00.

Great staff that was super friendly! Room was clean and everything was well maintained. Would recommend for a stay here.

Clean quit rooms. Great location. Easy parking for truck and trailer.
Staff was not very helpful. No friendly greeting. Morning staff as well seemed unfriendly.
However this was a great place. Comfortable bed and pillows.
Warning to pet owners they charge the standard $30 fee (no problem) ,but then they charge a $150 deposit which is refundable after the room is checked.

The staff was excellent and friendly they exceeded every expectation. It was worth every moment I was able to go to the YMCA on a free pass that was to hot tub and Sauna. The town was just polite and clean. The room was classy it so comfortable and they had a delicious warm breakfast. 10 out of 10 would recommend come again !

Staff is extremely friendly and helpful every time. Morning breakfast is great. Have been there when they are sold out and still great service even with high traffic. It won’t disappoint you. Walking distance of Walmart if you need something quick also. Restaurants/gas station nearby also across the highway.

One of the best places i stayed on my trip . friendly people ,clean hotel, good beds ,hot showers well lit parking.

I would give this hotel 10 stars out of 5 if it were possible. I have stayed here 4 times in the last 8 months with my Aunt. The entire staff is courteous and engaging. They are genuinely friendly and kind. Melissa, Sharon, Tim, Kelly, Theresa, Amber and Beth have been here every time we visit. In the evening when we return they run over to hold the door for my Aunt that uses a walker. They always make sure we have everything we need. They keep everything clean and appealing. Thank you all so very much!!

We stayed two nights during my father's funeral. The room was very tidy & sanitary. The bed & pillows were very good & I had a good nights sleep both nights. Larger refrigerator than most accommodations & microwave worked well. Decor was pleasing to the eye. Bathroom was very clean...I am a germ-a-phoebe & it passed with flying colors. The breakfast was really good both mornings. The staff was very friendly & helpful & the gentleman working the early AM breakfast shift was a top notch great person. ∞♥

This hotel takes fantastic care of me! I'm working night shift and had to stay over the alumni weekend... so unfortunately they were completely full when I needed a room. They did everything in their power to get me a room ASAP in the morning so I could get some sleep! They made sure to note that I will not be needing housekeeping during the day so I won't be disturbed and got me extra soaps and coffee packets ahead of time. On top of all that work, Sharon took the extra step to go ahead and book me for all the dates I need for the next month. Truly top of the line service, which I did not expect from a hotel in this tiny town. Thank you!!

I just love staying here whenever we are in Brookfield. The staff are amazingly friendly and helpful, and they work hard to keep the place looking good. The beds are comfy and clean, and the hotel is great about pets, too! I've stayed here a LOT in the past couple years, and they never let their being the only real hotel in town get ahead of good service.

Very nice & clean room. All staff we encountered were very nice. The hot breakfast was also really good! Would definitely stay here again.

Excellent customer service! By far the BEST continental breakfast we have EVER had at a hotel! All the staff was SUPER friendly and went above and beyond! Will definitely stay here again!

Stayed overnight while passing through on business, the stay was fantastic! After reading reviews ahead of time (I'm a planner) I asked for a room away from the ice machine and elevator. I was given room 209, Super Quiet!!! It is away from the main hallway and over the lobby. No view as the roof to the carport is directly outside, however this worked great as it blocked any parking lot lights and was on the opposite side as the Walmart parking lot.

My wife and I travel frequently for vacations and mostly stay at Hilton properties (Hilton Gold) and I admit the room I had (209) was almost identical to the Double Tree by Hilton in Colorado we stayed at a few months earlier, almost identical! The finishes, layout, fabrics, décor, mattress and cleanliness! This was my first stay ever at a Best Western and it was better than I ever expected. Truly a well managed property with quality staff and updated!

The staff at check in (about 7pm) was awesome, prompt, friendly and polite. Check in was swift. The stay was peaceful and quiet and check out was easy. Water pressure was ok, nothing worth noting but worked well. AC stayed cool and no hallway noise. The morning breakfast was excellent. I wish I'd gotten her name as she was awesome too, fresh eggs, sausage and juice as well as a wide selection of grab and go items for the road.

Note, the housekeeping attendant for my room was Beth, and she did a fantastic job, that room was spotless, not a speck of dirt, dust or crumbs anywhere. No smudges on the microwave, TV or remote. (left you a little something for the service well done).

Next trip in the area I'll be sure to have them book me a stay at the Best Western in Brookfield!
10/13/2021 (209)

Wonderful staff. I was beginning a 1500 mile trip when my car suddenly quit on the highway and my car was towed to them and ended up being more than one day ordeal with the car being picked up after we had already gone back home. The entire staff was wonderful and very helpful considering my niece and I had spent hours in the pouring rain prior to check in and we were out of sorts and stressed the entire stay. The general manager was a gem. I used to manage hotels and the staff was as good to us as I always tried to be to my guests. Thank you all!

We were only here for a short overnight visit, but the pillows were amazing and made for a wonderful night sleep! I may be calling to purchase those pillows! We didn’t have any breakfast but the room was VERY clean and the people were VERY nice!

Nice and clean. Looked like most if not all rooms have a fridge and microwave which some pricey hotel rooms don't even have. Good room rates as well. Staff was nice and helpful. Free hot breakfast was excellent as well. Great place to stay in Brookfield area.

Seriously one of the best hotels I've ever stayed at. All the staff were extremely helpful and nice. The rooms were super clean and we couldn't believe how quiet it was.

Front desk staff was very nice. Room was older but clean.

Very clean. Great staff.