Crunch Fitness - Delran

I was at this Crunch Fitness on 5-19-2021. My goal was to cancel my membership and my daughter had the same intentions. We ended up downgrading our membership. This would not have been the case had it not been for the manager Nate. He was relentless but in the most pleasant and fun way. To this end, he convinced us both to continue membership with Crunch. He's definitely an asset to Crunch Fitness.

I’ve been bringing my family here for over a year. The staff has always been friendly from day one, I’ve never had issues with equipment or dirty locker rooms. My son absolutely loves the daycare and I adore the ladies that work there. They take care of him as if he were their own blood. I wouldn’t hesitate for a minute to encourage someone to become a member. One of the best gyms I’ve been too.

I’d like to start by saying I have been in the customer service business for 22 years and rarely am I the recipient of being the client. I realize most people are quick to deliver a negative experience to the higher ups but hardly ever give credit where credit is due. I thought you should here this.
I had a membership to Giant fitness for many years but after the gym was sold my membership was sold or transferred to Crunch fitness in Delran. I was not aware of this because obviously I did not read every page of my membership that my membership could be transferred if my gym suddenly closes which it did. ( who reads this anyway ? ) Obviously me and my wife did not at the time of signing up for our agreement with Giant Fitness.
Lo and behold crunch fitness tried to contact me several times regarding I needed to update my credit card information for my monthly withdrawal to withhold my membership from which my understanding I never signed off on that so didn’t believe I had to pay. I was not aware that my account was actually turned into collections which infuriated me after speaking to several agents from the bank who handle the funds. After several phone calls I was told I need to speak to the gym manager at my local club to handle the dispute which I was clearly not happy about anticipating a horrible experience. To my surprise it could not have been handled any better. Not only was today’s experience extremely pleasant but it was more pleasant to speak to the two girls behind the counter who handled themselves in the most professional way that anyone could imagine. The sweet energy and a girl behind the counter took the time to explain and apologized for any inconvenience where she could’ve easily said it says this in your contract and you have to pay what you owe.

I spoke with Erin ( the GM of Delran ) and I could not have been more happy about the way she handled the situation. She was so pleased to help me along with a new employee ( lizette whom today was her actual first day) and I was blown away. As a corporation I felt the need to reach out to you because they both handled the situation within minutes as a matter of fact I stayed to talk to them for maybe 15 minutes speaking about life in general. Personally I feel both of these young ladies are an asset to your company and should be recognized for their strong customer service abilities. Both ladies were very charismatic bubbly and had a great sense of humor which is exactly the person that you want behind your front desk at all times. I obviously thank them very much for their sincerity but I wanted to make sure that you knew of the value that those two ladies represent being behind that front desk. They are both a blessing to the Crunch franchise and I hope they would be recognized for their superior service today. They were fabulous and generally care about their position and absolutely represent your club to the highest of standards and customer service. 5 stars all day.

Great staff, New equipment. I enjoy my gym experience everytime!! I stopped by today to upgrade my membership from month-to- month to an annual contract. They also helped me to sign up to see a personal trainer. The guys at the front were very helpful and professional. Love this place!

Used to go to edge but now I go to crunch. Overall an amazing gym. Equipment is good, members are great and I feel safer in the gym! Haven’t had any problems for 2 years now! Erin the manager is great and the staff is very nice too! 5/5

The manager Joe is very nice. If you have any issues, he goes out of his way to help you. I had a membership with max fitness, it was sold to crunch fitness, but I called and spoke to Joe and he refunded my money without any problems. The staff are friendly and
professionals. The gym has tons of state of the art equipment. Good gym.

Received letter in the mail saying I owed Crunch Fitness. Apparently, Maxx Fitness transferred all memberships to Crunch. Called and spoke with the Manager at Crunch. She looked into everything for me thoroughly and took care of everything. She was very nice, professional and apologetic. If I didn’t already have a gym membership through work, I’d definitely join Crunch just for her amazing customer service! Club associate who answered the phone before her was very pleasant as well and bumped up the call to her! Very great service!!!!!

Love love love this place! I joined about three weeks ago and couldn't be happier with my decision to go with the package that includes Camp Crunch (esp. boxing) and Kids Crunch. The staff is awesome- friendly, encouraging, and really knowledgeable. I look forward to working out every day!

There is not enough good to be said about Crunch. I researched all the gyms in the area and compared before I made a physical appearance. My first stop was Planet Fitness and I quickly made the decision I would not be joining. Edge came next. First impression was a negative one, given the pushy nature from the door. It was so crowded and the vibe was undesirable. My next (and last) stop was Crunch. I was greeted with a friendly smile and warm welcome. I filled out a waiver with some information so I could go on a tour. (It was explained that the iPad was in use at the time, so to avoid any delay, we went the old fashioned way) Janeane introduced herself, shook my hand, asked me some basic questions (goals, fitness history, etc.) and gave me an informative, thorough tour of the facility. The gym was bright, cheery and had everything I am looking for, plus some. It was not overly crowded and the atmosphere was inviting. To say it was clean would be an understatement. Janeane answered any questions that I had, explained the membership options (many options to choose from, based on personal needs.) Love the fact that every membership comes with a complimentary informational session with one of the personal trainers. The customer service aspect of this experience was absolutely amazing. I have several family members that I will be referring to this gym, as it has all the bells and whistles and customer service is superb. Keep it up Crunch!

If you like to work out early in the morning, Crunch Delran is the place to go! Frank who works the early shift always has the gym open by 5am sharp, or even a little earlier. They also have fresh brewed coffee for you to take to go on your way out. It's small details like these that keep me a loyal crunch fitness customer and have me looking forward to my morning workout!

Amazing gym amazing classes, amazing drainers, phenomenal Child Care. Clean never crowded. Friendly knowledgeable employees.. a great place to work out where you will not be bothered by others and or scammed.. fabulous events.

i was switched from max fitness with problem to my account. Robert the manager helps take care of all the problem. so i definitely will join crunch when my elbow heal and also i will introduce some of my postal worker to the crunch fitness because of the great customer service and willingness to work out problem with customer..

Crunch in Delran is great for a commercial gym, especially at $10 a month with their cheapest plan. They have two lifting platforms, 3 dedicated squat racks (plus a rig that you can squat/press in), bumper plates, and a turf area with a prowler, kettlebells, ropes, boxes for jumps, etc. Compared to most commercial gyms, that assortment of equipment puts it well above your typical LA Fitness or Golds. In addition they have a good amount of cardio equipment, machines, dumbbells, that is all kept extremely clean.

If you are a powerlifter or athlete you can get a solid workout here, but there are a few pieces of equipment I'd like to see added to make it perfect. Things like a safety squat bar, football bar, some PVC pipes for warm ups, band pegs for the squat racks, a trap bar, an adjustable box for squatting, etc would go a long way. This facility just opened, so I can't expect too much yet but a trainer told me the GM is adding some equipment like a trap bar, which is a great sign of his/her willingness to expand and listen to members needs.

Gym staff seem friendly and attentive, bathrooms are always clean, and there is always ample space/parking.

I love this gym! My kids love Ms. Lindsey and all of the other staff members that work inside the kids room and at the desk. I wish I could give this place more than 5 stars!

Lots of equipment. Good vibe. Feels good being there. They've got alot of unique equipment as well. Alot of things you can do to build muscle rather than just pumping away at the free weights. Huge cardio section. My girlfriend enjoys the tanning and waterjet beds. Always a good workout here. Their music selection isn't great but if you didnt bring your own headphones to the gym... that's your own fault.

Gym is clean and workers are friendly. They have many machines that are perfect for my workouts.

Great gym, that likes to help out the community. Thank you to all the members and employees who helped out with the Knights of Columbus Christmas drive.

Best gym ever!! I love camp crunch, the trainers are absolutely amazing. Also the equipment is awesome.

Great gym people are awesome, I just wished they would let 16 yr olds work out themselves.

Excellent workout space; super clean. Great trainers / staff! Rob is awesome!