POP S Mercator Novi Sad

This place is usually ok. If they think something can’t be cleaned they would warn me about it before I pay. This time no warning and I expected my dress to come out clean.

I left the linen dress, it had yellow sweat stains (armpit area). Young lady I never seen before took the dress, said to come back in 6 days (a bit too long if you ask me) and charged me (they charge their service in advance). I came to pick up my dress, the yellow stains seemed to became even more intense after dry cleaning. When I asked about it, the lady who is always pleasant and kind said how yellow stains on linen fabric are impossible to clean. Really???!!! I took my dress, I got home and washed it myself. Pictures will show you the difference. Perfect white, which I would expect from the dry cleaning service too.

I really consider this kind of answer and service unacceptable. I’m sorry, I know mistakes can happen but if you see it, you have the chance to make it right.

REPLY TO THE OWNER:

Thanks for your reply and willingness to make your service better. For this particular dress I didn't receive any warning that the stain might stay and this is why I was really surprised when I saw the dress. Like I said in my previous post, Edita is always kind, I just didn't know her name. Yesterday unfortunately I did left the store revolted because when I asked her about the stain, the first comment I received was that this stain cannot be removed and the following moment she was already serving the next customer, not offering anything else, nor she said "please let me check and see what happened" etc. I turned and said goodbye and received a goodbye from her as well. I can understand she didn't handle the situation well due to circumstances involved and another customer being served at the same time (in Edita's defense the customer after me actually didn't wait and started asking questions while I was getting my dress). Edita was always nice and kind but this was the first time ever I had such a problem and I guess I hoped for a better solution when it happened but I know we all make mistakes and I can accept your apology because it means you care about the service you provide.

Follow up:
I'll be correcting the review by giving it 5. Yes, mistakes happen and I'm glad we managed to get to the point where we could acknowledge why it happened and correct it. I was contacted as promised and we managed to sort everything out. Happy to know there are people who care and are willing to apologies and make thing right.

All recommendations for Novi Sad Pop S team.
Profesional, on time and kind.

Highly professional and kind people. From the first time I came into the store, till the moment of receiving my shirts back, I was amazed by how sweet people, who work there, are.
And they will always give cool advices and you even get a free cloth hanger.

Vrhunska hemijska čistionica!Uspeli su sa belog sakoa koji je bio pun nekih groznih žutih fleka da skinu bukvalno sve.Sako je sada ko nov!Svaka čast

Jako sam zadovoljna svim vašim uslugama pravi ste profesionalci ljubazni hvala vam što postojite

Odlični! Brzi, profesionalni, ljubazni, predusretljivi, nasmejani, svašta sam naučila od njih: ne skidaj etiketu sa uputstvima za pranje, ne pokušavaj sam da skineš fleku i još ponešto. Veliki pozdrav i sve preporuke!

Neka se sve hemiske cistione u Novom Sadu slobodno zatvore,jer je ova jedna jedina koja radi svoj posao!
**Moje iskustvo je da su me 3 cistione odbile da mi spasu pantalone na koje je presla boja u masini u toku pranja(pink tufne na 3 4 mesta po svetlo krem pantalonama) i kada sam otisla u Merkator POP S cistinu oni su bez problema uspeli da ih spasu 🥰 HVALA IM 👏👏👏 cista 10ka 👍👍👍

Sve preporuke! Ostavila sam kod njih kaput sa suvom flekom od nara, bez ikakve nade, medjutim, sve je savrseno skinuto.

Vrlo ljubazno i profesionalno osoblje. Sve je proteklo po dogovoru, odlicna usluga. Sve pohvale 😊

Preljubazno i profesionalno osoblje. Veoma su prijatni i naspram ostalih mesta dosta povoljniji. Ćebad posle pranja su jako mekana i mirisljava. Sve preporuke.

Prefektna usluga. Veoma ljubazno osoblje! Zbog toga sma dugogodisnji clan kluba! Samo tako nastavite😊

Хорошая химчистка, понравилось и то, как очистили и недолго занял процесс.

I pored malo dužeg čekanja usluga je na vrhunskom nivou, a zaposleni vrlo ljubazni. Preporuka.

Nisam neko ko javno istupa sa pohvalama i kritikama u javnosti ali sada cu to da uradim.Zelim da pohvalim radnicu Jasnu, iskljucivo i samo nju kao jednog pravog profesionalca.
Toliko ulozenog truda uz osmeh nisam ocekivala.
Svaka čast.

Jakna mi se uflekala u provodu i mislio sam da joj nema spasa, ipak sam je ostavio ovde kao poslednju slamku nade. Na moje iznenadjenje posle ciscenja jakna je preporodjena i kao nova!

Sve preporuke! Rešili mi perjanu zimsku jaknu koju su mi uništili u drugoj hemijskoj čistionici..❤

Profesionalizam !!!
Malo sam bio skeptican, da li ce moci rub na pantalonama da se sredi i fleka odstrani , jer sam fleku vec sam probao da skinem, bezuspesno.
Devojka/Zena Radica mislim da se zove je primila pantalone , jako ljubazna pre svega i profesionalna.
Odradjen posao kako treba , svaka preporuka !

fantasticna usluga, preljubazno osoblje, mislio sam da nije moguce skinuti fleku sa jakne, devojka po imenu Ljiljana jako uverljiva, ljubazna, rekla mi je da je to maciji kasalj... kada sam dosao po jaknu bila je kao nova... svaka cast. pozdrav veliki samo tako nastavite.

Izuzetno ljubazne žene i profesionalna usluga. Vrlo sam zadovoljna uslugom.. Drago mi je da ste se vratili u Merkator !

Jedina hemijska cistiona gde sam siguran da ce mi uniforma biti besprekorna ocišćena i opeglana.Svaka cast poslodavcu,jer koristim sluge vise od 5 godina.Psebno sam zahvalan Jasni koja se svaki put potrudi da mi sve bude na vrrme uradjeno.