Getaway Tours International, Inc. - SM City Dasmarinas

very accommodating staff

To Whom it May Concern,

Our application was sponsored by my cousin working in Jordan Embassy in South Kore.

I forwarded our Application last April 26, 2019 on a "RUSH Processing" the receptionist told me that the RUSH processing will take to 3-4 working days.

As a customer's view, the counting day will start on the day that i paid our application.

1. I understand that we need the connection that we're cousins/ family related.

2. But the time that i forwarded my application no one filtered it to double check our requirements.

3. We followed on what's on your checklist. since there's no specification for regular visa application and Sponsorship checklist requirements.

4. The requirements was completed May 3, 2019 Friday. Since we collected all the Birth certificate of our parents to justify our family relation. All are forwarded thru email. you can back read our email loop here in regards w/ the completeness of our requirements.

5. My cousin called-up Korea Embassy May 10, 2019 2pm this afternoon, to follow up our visa. just to know that our application was just forwarded YESTERDAY "MAY 9" 2019.

6. May 3 & 5, 2019 I ask a refund to our RUSH processing since you did not commit the promise day that you said, but you replied thru text " Maam sorry po hindi na po pwd Mam ksi nabayaran na po sa Embassy, itinawag ko na po naun na file na po as RUSH sya. Si Embassy po ang nghingi ng additional na Birth cert Maam.

I'm very frustrated & disappointed with your service.
I won't applied for a RUSH processing if I don't have prior engagement here before May 20. and the kids that I'm with are need to stay longer w/ their parents.

Denied or Approved Visa, you should commit to your words.

IT'S UP TO YOU IF YOU GIVE ME MY REFUND. BUT THE STRESS THAT YOU GIVE ME and the MESS OF MY WORK SCHEDULE IS NOT ENOUGH TO COMPENSATE ME.

I HOPE YOU DON'T DO THIS TO YOUR FUTURE CLIENTS AND BE MORE SPECIFIC ON YOUR REQUIREMENTS.

We are not satisfied on your service.