Redux Gaming

Website is easy to understand and use.
Ordering process is also super user friendly.
Delivery just came in 2 days. Super fast and non damaged.
Pure satisfaction

Got my first Custom PC from here. Came within the time frame mentioned by them and came in perfect condition through DHL. I ordered from within the Netherlands. The communication was very good and they always replied asap.

First bought a pre-build MSI Trident, which heated up quickly and had starting problems. Returned that within 2 days and happy I did! Found this website and got way better specs for the same price. Service and delivery was neat and quick. Now I have the A131 beast which has no problems whatsoever with COD MW, OW, Borderlands 3 etc. Best decision ever!

Ordered a GPU that was cheaper on Redux than anywhere else. Was skeptical at first, but very pleasantly surprised at the delivery: They used a very good company that offers in-depth tracking and makes sure to bring the box to your door. On top of that, the component itself was extremely well packaged. Everything works as it should. Will order again in the future. Can recommend!

UPDATE: Redux resolved the issue and fully refunded my order. Overall, very friendly guys and wish them all the luck with their business.

Ordered the PC and waited a month for it to arrive. Upon delivery the computer was not working (there was a major hardware issue with the GPU). Called the customer service line and they were helpful but told me I had to bring my computer to them for it to be fixed quickly.... so I drove from Amsterdam to Maastricht for them to fix the computer (which I had never used as it didnt work upon delivery.)

Thankfully, they fixed the computer by replacing the faulty GPU and the computer was working fine for a week (when it worked, the computer was amazing!). Then the same happened - some kind of critical hardware issue with the GPU. I called and this is where it all started to go downhill...

Firstly, I feel as a company, you should do more to show understanding and support when things go wrong. I was a very easy and flexible customer, even driving to Maastricht when the company should of delivered a working PC from the beginning. I was told by the Customer service agent that it was my own choice to go to Maastricht... (certainly was not my choice... i am not the one sending faulty PCs to customers). This is also possibly the worst thing to tell a customer that is complaining... that it is their fault... some major investment on customer service skills needed there. Anyway... I was patient and the agent said he could get the PC picked up the same day for them to look at - I highly appreciated this. Sadly... no one ever came to pick up the PC. The next day the PC was picked up at 6pm, meaning 2 days had passed since I was promised the same day pick up. Once it was finally taken, the package was lost until the Tuesday the next week. This is when I gave up and asked for the full refund.

I must say, I feel as a company you could do so much better if you would look into your processes and partner companies. For example, why do you work with a delivery partner that has no customer service center to call? As a company, you are also responsible for using good partners (DHL would of been a much better option for example). Why don't you provide a 50EUR voucher to someone who drove to Maastricht to solve your issue? When I called you, why dont you train your personnel to show understanding, offer us something such as a Redux gaming voucher (keeps the revenue in the business) to show appreciation and apologize for the major faults that you had. These are small costs to you that could save you from loosing a customer entirely. Customers are willing to be flexible and forgive, but its a two way street and I think at every step Redux failed to use initative and service skills to keep the customer (me) on their side. I wish you guys good luck with your company - be self critical and look at your operations.

I bought the Redux Rog Gamer I320 and it's an amazing machine.. Very clean build. No problems at all. And the service who brougt it was good, profesional and fast. It is always a bit scary to buy a preset build pc but my concern was gone the moment i start my pc. No strange noises or scratches or broken parts. And yeah i tested it for a few days and i'm very satisfied.. Good work Redux.

greetings michel

I recommend buying from Redux! A professionally prebuilt pc that works amazingly and delivered fast enough. Their customer service is fast and friendly! They take the time to give you advice and help you where needed. Their YouTube channel is awesome :)

Perfect customer service! Really takes the time to ask what you need so you get a great advise that actually match your exact needs. I highly recommend this place !

Highly recommend, great service, great product.

Great place, lots of expertise!

Best gaming gear

Top

Top service!!!

Ik heb de Andromeda besteld op een Vrijdag avond en de eerstvolgende Woensdag kwam het netjes aan. Pc zat in een stevige doos, die ook weer in een grotere doos zat gevuld met bubbels. Binnenin het toestel zat verpakkingsschuim zodat de videokaart extra stevig zat. Eenmaal aangesloten werkt de pc als een trein, geen problemen, geen crashes en ziet er nog eens super strak uit.

Super overzichtelijk site, gebruiksvriendelijk, communicatie per mail was wat traag, maar via insta weer super snel! Al met al een geweldige ervaring als het om de site en klantenservice en vriendelijkheid gaat.

En dan de PC, werd ruim binnen de 10 geleverd, geweldig en heel goed verpakt.
Het was aansluiten en spelen, nou ja even update, maar gelijk snel… En dan de RGB verlichting, net als de rest van de PC gewoon WOOOOOWWWWWW!

Al met al zeker een aanrader old opzoek bent naar een klantvriendelijke service en een geweldige pc!!

Keep up the great job!

Bij de levering stond max. 5 dagen leveringstijd, heb de spullen al na 2 dagen binnen gekregen! Was aan het begin huiverig of ik alles wel aangesloten zou krijgen, maar dit was geen probleem, alles stond duidelijk uitgelegd. Heb nu eindelijk een mooie en snelle game computer.

Fantastisch. We hebben echt een hele mooie en goede gaming pc besteld en heel snel kunnen ophalen. De pc werd enthousiast en heel vriendelijk aan ons meegegeven. Top service en hier zal ik zeker terug komen als ik nog eens een gaming pc ga kopen

Ik heb de Redux Nova A57X R46 gaming PC bij Redux Gaming gekocht en ben uitermate tevreden met mijn aankoop. De levering was razendsnel, binnen 5 dagen had ik de machine al in huis. De prestaties van deze PC zijn indrukwekkend; het biedt een uitstekende prijs-kwaliteitverhouding. Ik kan vrijwel elk spel op de markt op hoge resolutie vloeiend spelen, wat mij een perfecte ervaring heeft opgeleverd. Ik kan Redux Gaming van harte aanbevelen voor iedereen die op zoek is naar een betrouwbare en krachtige gaming PC.

Wat een geweldige service hebben hun. Altijd super geholpen met vragen ook omdat ik een leek ben op gebied van computers! En zeker de Discord server niet vergeten altijd fijn te woord gestaan en hulp! Ik raad het zeker aan

Voor de tweede keer hier een Game PC besteld, ook al was er plots vertraging door de leverancier van de moederborden, ReduxGaming loste dit goed op d.m.v. snel & duidelijk contact. Inmiddels de PC mogen ontvangen en wederom super tevreden!