Bochane Hoofdkantoor

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Staff is friendly, personable but is overloaded. There is a general car industry 'late adoption to reality' feel, not specific to this place but this is where I went.

In summary, it's quite simple and an industry problem: they sell cars like it's 1999.

I fill in a private lease calculator on the central Nissan site. Had to provide details, so was pointed here. Had been there before on my own but it bounced; delays and uncertainty on choice. Now I came to sign.

Made a test drive after it was postponed. Took the day off, was called 3 hours in advance to cancel. 1999.

Calculation was 20% over what was emailed. What email? Sent it through, got a new offer, still not in line with online calculator.

The main site states to get in touch with management if things go wrong. Did that. Was told I would be contacted soon by local management. Sales person I met later that can't help the understaffing problem recieved that mail and was embarressed while she does her best. Never heard from the manager.

Requested to come back with best offer while I request an offer in multiple places as apparently every dealer can do whatever. Never heard back.
Emailed director again about never hearing back on my first experience. You guessed it: no response.

I was ready to sign easy. After maintenance issues with a previous car that shouldn't happen, I was looking for easy at a fair price. Hot opportunity customer, now back to driving old cars waiting for a better alternative.

Long long story short, this business lives 20 years in the past and does not at all care about the customer. I'm sure it's a fine place for the day to day dinosaur. Anything else... RUN!!!

helaas kwam ik niet verder dan hal bij de trap, koffie werd er ook niet aangeboden.