EUROPCAR

Had a great experience from Europe Car Johor Bahru City Square , special thanks to Staff Annuar for his professional assistant, clear explanation for before and after rental service. Thumbs up for Annuar.

Price is a bit expensive, probably due to peak seasons. Staff very friendy.

Boleh cuba book

いいね～！

Tried JB Sentral outlet. Dun recommend. hold ur credit card ransom so that they can charge "fines".

if want to rent, air freshener is a must before renting. sewage smell and they'll just say "durian".

On the other hand, car condition was decent. Got the car with 45k mileage and it felt like new with good interior. Some minor scratches and dents on the exterior, otherwise, good ride to KL and back JB.

Worse Car Rental company ever.
Arrived in JB at 6pm ( flight delayed twice). No personnel at counter in Senai Airport despite knowing our flight details.
Contact number unreachable.
Irresponsible staff.

"Began the journey on an ecstatic note, car pick-up was smooth and staff were pleasant. BUT, car return left a huge dent in my wallet. I was charged a good RM1606, inclusive of RM106 service charge!?!! Like really? Service charge?? Thanks to a dent in the windscreen that either I failed to pick up before driving off or as a result of environmental conditions e.g. stones on the road that got thrown into the air) that was beyond my control. My advice if you must book with this company, scrutinise the entire car, not just the body of the car which is usually the focus. Windscreen, mirror, etc. Guys, I hope the price I paid for this experience will serve its purpose in helping you avoid these kind of situations. I have rented with other companies and its the first that I have been charged for damages not caused by me. Thanks Keddy Europcar for ending my holiday this way.

TERRIBLE, currently renting, how to bring client with car with paint came off here and there, cannot even start properly, the key keep error detect and undetect, non lo so, whats the prob, ask for a another car, the staff dont even borther, left with no choice but to keep renting it, but THATS IT, last time using EUROPCAR

If I am able to give minus 1 star!
**Alert 1 - Poor service
There are no representatives met you up when you arrival, you have to make many calls until someone told you she/he is around. Especially when you're overseas and mobile was unable to make calls! The feeling is terrible!
**Alert 2 - Arbitrary charges
They hold your credit card and make unreasonable fine without any receipt/invoice given, even without any independent third party evaluation! Just threw you the roll paper from POS machine with the amount they charged after you departed and able to see the things when you arrived hometown airport AND it just ruined your trip!
**Alert 3 - Even Poor Customer Service
When you tried consulting about the payment, how did it charge? Reassure there will be NOBODY reply to your WhatsApp (all calls and messages sent via WhatsApp from the beginning). And you have to find the email address all around the internet and being direct from here to there, then await for more than a week, only to realise Hey we charged you less than it should be! But the problem is hand-writing receipt only told me the car repair company maintained the whole car!!(the car has many scratches when it has been given to us).
So, avoid using this company unless you want ruin your trips.

Would give negative stars if possible. They will find the most minor damage and charge you hundreds of dollars. This is not a rental company, this is a scam

Don't use. Cannot deliver car.

poor after sales service

有负5星绝对会给负5星！请炒掉电话号码+60 10-298 4942的这一个吧，真的太恶心了！要故意骗钱是吗？我就没看过那么恶心的人！真是celaka！说好给7天还saman，结果突然来说要马上还，2点之前还，不然就扣信用卡的钱！哇，以为每个人都像她一样空闲？真是让人看不起！你们车行还想继续做下去，这样的员工只会拖后腿，你们自己看着办吧！我是绝对一定confirm100%不会推荐给身边的朋友，有那么恶心的员工你们自求多福吧！其他要租车的人，自己看看它们的评论吧！

我在EuropCar JB CitySquare租的车，还车的时候工作人员说车里有榴莲味，我们解释了我们没有在车里放榴莲，可能是因为还车之前在JB市场吃了榴莲身上有些味道。同时，EuropCar的工作人员建议我们喷一些香水，我们也照做了，他确认以后没有问题我在租车协议上签字表明车况一切都好，油箱也是满的。没想到，回到家银行短信说EuropCar charge我MYR424，我感觉一头雾水莫名其妙，因为EuropCar没有通知我任何关于这MYR424的事情，我以为是银行弄错了还打电话问银行，银行回复说确实是商户从预授权里面扣除的。之后，我打电话发邮件问EuropCar才告诉我这是清洁榴莲味的费用。如果这是发生在小公司能理解，这是一家大型租车公司，完全是在抢劫，没有任何提前通知就收取MYR424作为车辆清洁费。这个钱数可以从里到外清洁10台车😄我如果诉诸于法律，对方一定是败诉，因为在车辆交还的时候租车公司工作人员已经对车辆检查完毕，确认没有问题，双方签字。之后的任何责任都不是客户的责任，车行没有任何证据说车里仍然有榴莲味道，这是犯罪，这种做法只能葬送EuropCar的生意赶走客户。走着瞧吧。