Alamo Renta de Autos

We had a great experience renting with Alamo at the Querétaro International Airport. We scheduled our rental/paid in advance and the total was exactly as advertised (+ the standard credit card refundable deposit). The VW Jetta we rented was very nice and had CarPlay which was a nice amenity. Will rent from them again in the future.

Rented car June 2022, had a great experience with no issues. Booked it online 1 week in advance(using the Alamo Mexico website), paid in-full online for a 50% discount.
We arrived and there was no line, they helped us right away. The lady at the desk was nice and helpful, she also spoke english. The facility was clean. They had the exact car we chose online, a VW Jetta, and it was clean. The employee who brought the car out explained all of the damages in detail and encouraged us to take photos and video. We got full coverage insurance and it is definitely worth it! Had no issues when driving or returning the car, we drove almost 1000km. There are several gas stations near the airport to refuel before returning the car. I recommend using Alamo!

To reach their office, walk out of the terminal and turn left to see the rental car area.

It was an absolute pleasure to deal with Alamo in Queretaro Airport, Mexico. I booked via a 3rd party travel site, but everything went so smoothly. They had the car I wanted (a little automatic Nissan March) and didn't push me to upgrade. They politely explained the insurance I had with my booking and the benefits of the one I eventually took, but again it was with my interests in mind, not to do the hard sell. And best of all, they came out to the car, and talked me through the different settings on it, as every car is different - and ensured I was 100% happy before I drove away. I would totally recommend them and in particular the young gentleman who helped us (Aaron) who was polite, considerate and very attentive to detail - a credit and assett to Alamo in our opinion! Thank you again!

Acabo de regresar de mi viaje a Queretaro y tengo que decir que todo me fue perfecto gracias a la ayuda de un joven llamado Roberto. Después de andar comparando precios con varios locales de renta de autos Roberto fue el que me encontré el auto ideal para mi y mi esposa.

Roberto fue muy atento y amable después que le explique que buscaba un auto económico en gas a un precio razonable. El me pudo conseguir un SUV mediano al mismo precio que las demás compañías me querían cobrar por un carro compacto. No solamente se aseguró que el carro estuviera en buena condición pero también me ofreció su número de teléfono para que le hablara con cualquier pregunta o consejo mientras visitaba Queretaro. Definitivamente voy a regresar a rentar un auto con Álamo y con Roberto.

El mejor lugar para renta de autos c':

Never again. They never have cars, they will not get car for you. If you book the car, make sure you have a backup plan.

Pésimo servicio, teníamos reservación desde hace 3 meses y Rubén el que atiene me sale que con que no tienen carros para alquiler, nada de empatía y nada de ética profesional.

De nada sirve hacer una reserva porque cuando llegas, no encuentran la reserva y luego te dicen que no tienen un solo coche que ofrecerte. PÉSIMO

Este es el peor lugar para rentar Carros a nosotros nos isieron pagar mucho dinero por un servicio pesimo y nos agregaron cosas que no saviamos que teniamos de covertura.
La persona que trabaja ai sabe Muy bien estafar ala jente. La persona se llama Melissa, de mi parte jamas volvere a rentar un carro con Ellos son unos estafadores