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Excellent service especially for a large dog like ours. They provided step-by-step details and support to ensure that all documents and processes are covered and checked. Everything was done in English as well which made for seamless and less stress experience. They also took good care of our furchild on the eve of his flight. We were so glad we found them. Shun and Airi, we couldn't have sent our dog to the UK without your assistance. Thank you kindly Burden!

Percy has been shipped smoothly from Japan to United Kingdom owing to Burden Shipping Agent who walked us through whole processes step by step and spontaneously replied questions and explained in detail. We have a wonderful time in UK with Percy thanks to Bueden

Moving internationally, especially during a pandemic, is stressful and complicated, but moving with pets is even more difficult, especially with birds as there are lots of restrictions regarding their transportation. We were very worried at the idea of our 4 budgerigars to move from France to Japan, as statistics showed that no pet bird had done that trip in years!
As such, we wanted to make sure to enlist the best help possible to make this difficult project a success.

Looking online for IPATA-approved importers in Japan, we quickly found that Burden was the most responsive and helpful company from the very beginning. During the whole process, they made sure to ask the right questions, check on us at every step of the process, and to let us know when we needed to take action; they also coordinated extremely well with the authorities on the Japanese side, before and at the time of the move.

We had lots of sleepless nights trying to organize the move, but we always felt reassurance from Burden that everything was under control on the import side of the process.
Ram, our main contact at Burden, showed a lot of care and professionalism in all our communication, and we were impressed by his ability to get things done quickly and efficiently while always being pleasant and courteous. It was great to have an interlocutor who speaks English flawlessly, as that proved to be most helpful for communication with the export side of the process in France. Despite our many questions and the difficulty of the task at hand, Ram went above and beyond to make sure everything was moving along smoothly.

All in all, we are thoroughly satisfied with Burden's service, and our 4 little birds are now happily enjoying their new life in Tokyo!
I wholeheartedly recommend anyone thinking of moving with their pet animals to Japan to work with Burden.
We will forever be grateful for everything that Burden has done for our birds!

Amazing wonderful service. They were with me every step of the way to answer my questions and help with the moving process. They provided information, documents and items such as crates for the move. They helped me understand the customs of exporting and get in touch with people to help me with U.S. import customs. Airi was so friendly and informative, above and beyond what was expected. Burden helped me move my cats from Japan to the United States. My cats were always in good hands for the pet hotel stay and the airline flight. Thank you so so much for all your help and making my stressful move easier. My cats are doing well.

Relocating a pet is SO stressful. The vet I took my pup was awful in the U.S. They made an error on every single official document!! Mr.Shirai who is a agent of the company found every single error!! Thanks to him, I could make my pup move to Japan. Guys, do not look at only a cost. Your pet is your family, your baby. It worth!!! Japan is one of no rabies countries and strict about all documents or paper work stuff. They must be right. I strongly recommend the company to people who are going to move to other country with their pets. The agent, he was so authentic, kind and professional.

I was moving my dog and two cats from Germany to Japan, and I needed help with transferring them from Tokyo to Hokkaido. I was lucky to find Burden. Burden's representative Airi was most helpful, she met my pets when they arrived at Narita, took care of all the formalities including customs clearance and veterinary inspection, booked a pet hotel because my pets had to stay in Tokyo for one night, and then flew with them to Sapporo to delivery them personally to me, saving me a lt of time and trouble. The pets were in good condition, even less stressed then I expected. I am really grateful to Burden and to Airi in particular for helping me reunite with my pets.

Relocating a pet from the UK to Japan is a daunting task. Airi from Burden was an absolute superstar. She removed all worry from a highly bureaucratic process and ultimately, got our Dog delivered straight to our door with zero stress to us, and more importantly, zero stress to our pooch. Highly recommended.

Brilliant service. Took the stress out of moving completely. Thank you very much!

Such an amazing company to work with! Took care of him every step of the way and communicated throughout. Couldn’t be happier

Got my Libby back after 2+ years away from her. Couldn’t be happier with the service provided. Prompt updates throughout her entire travel and she was well looked after during her travel. Very great service.

動物の輸入をされてますが、小売りもできます。敷地内に病院もあり、安心です❗

ラーメンが美味しかった

Moving countries is difficult enough without adding pets into the mix.

I contacted a number of companies and found Burden to be the most responsive, easy to understand, and detailed in response. I was able to talk to representatives in either Japanese or English, which was a plus.

I was extremely anxious about the complicated process of bringing my pets abroad, and Burden was able to facilitate that process, allowing me to rest assured that I was going through the correct procedures, allowing me to focus on other important tasks.

While there were times I felt a roadmap/timeline could have assuaged my concerns, thanks to Burden I was able to safely transport my two precious cats home.

Thank you!

ドンキのｲﾍﾞに来てた、ウルフ犬のルナちゃん　可愛かったなぁ(^ω^)　またご縁があったら…会えるかな(*´∀`)♪

なかなか手にはいらない動物が買えます。

メールでの問い合わせの返答には１週間くらいかかりましたが、丁寧な返答を頂きました。