The Housing Bank for Trade & Finance - Head Office Building
Updated: March 16, 2024 06:10 PMThe Housing Bank for Trade & Finance - Head Office Building is located in Amman (Capital of Jordan), Jordan. It's address is XW66+CMV, Amman, Jordan.
XW66+CMV, Amman, Jordan
+962 6 500 5555
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Check Time Table for The Housing Bank for Trade & Finance - Head Office Building
Monday | 8:30 AM to 3 PM |
---|---|
Tuesday | 8:30 AM to 3 PM |
Wednesday | 8:30 AM to 3 PM |
Thursday | 8:30 AM to 3 PM |
Friday | Closed |
Saturday | Closed |
Sunday | 8:30 AM to 3 PM |
Questions & Answers
Where is The Housing Bank for Trade & Finance - Head Office Building?
The Housing Bank for Trade & Finance - Head Office Building is located at: XW66+CMV, Amman, Jordan.
What is the phone number of The Housing Bank for Trade & Finance - Head Office Building?
You can try to calling this number: +962 6 500 5555
What are the coordinates of The Housing Bank for Trade & Finance - Head Office Building?
Coordinates: 31.9611232, 35.9116598
The Housing Bank for Trade & Finance - Head Office Building Reviews
2024-03-13 15:37:11 GMT
I can't even begin to describe the horrific experience we've had with the Housing Bank. The mandatory one star is not even well deserved. We got a mortgage for an apartment and we were assured, repeatedly, that the loan was fixed (Fixed interest rate). It turns out that there are no fixed loans in Jordan. Immediately upon making the first payment the interest rate started going up almost on a monthly basis. It went up from 6.5% to 10.9%. The monthly payment went up from 270 jds to 407 jds. We complained and a representative called after several days but she was extremely childish, illogical، hostile, aggressive, offensive and clueless. We tried to make contact with a supervisor but to no avail. No one was available. No one cared. No one answered the phone. Eventually a representative called and made several promises but unfortunately all were broken. He was purposely dishonest, manipulative and deceptive. We were told that a senior representative would call but no one did. This is an institution that is convinced that it is above the law. The bank has no respect for its customers. Many employees are simply grossly unqualified to deal with customers. The experience was painful and mind boggling. I discourage dealing with this so called bank.
P. S. To add insult to injury a Housing bank clueless employee left me a WhatsApp message which, again, was inaccurate and unintelligent. I asked for a supervisor to call but no one did. No one cares. I made a deposit on December 20th 2023 to cover the January 2024 payment. On the beginning of February I made a deposit to cover both the months of February and March 2024. The bank, again, manipulated matters in such a mind boggling and unethical manner and charged us additional fees.
2024-01-24 04:40:08 GMT
I wish I could give 0 stars, but I can’t; so I will give them 1 star.
I phoned customer services to report a case of credit card fraud in relation to a counterfeit product. Rather than helping and supporting me, the ‘senior’ customer service team member found it more appropriate to blame me for what had happened and tried to negate all responsibilities - repeatedly stating that I was at fault for what had occurred and offering no support when I was trying to create a purchase dispute.
The bank doesn’t seem to even have a fraud division?! As when I tried to be redirected to someone in the bank who works in that department, I was sent straight back to the customer services team - who said they couldn’t redirect me.
The bank’s definition of fraud is grossly and legally incorrect and seems to only include being hacked or having your card stolen. If you receive a counterfeit product - sorry no help for you.
They also charge a 5 JOD ?admin (read: daylight robbery) fee for even disputing the payment after spending 30mins arguing my way for them to submit it.
In summary, you will not receive support if you are a fraud victim from this bank but get ready to be blamed, shamed, and gaslit while trying to launch a payment dispute.
2023-08-07 12:01:00 GMT
I never had a worst experience.
2023-08-20 10:59:48 GMT
100% do NOT recommend
2020-07-24 12:58:50 GMT
You need to better your customer service and your online application this is outrageous.
2020-03-01 06:35:57 GMT
Nobody answers the phone on Abdali branch, never ever
2023-06-26 10:10:24 GMT
Sooooooooooo bad experience
اكتر بنك بطيء بطيء بطيء بالمعاملات
والخدمة سيئة جدا
ومنافس بتجنن
وشكرا وعفوا
2020-09-24 08:39:27 GMT
اسوء بنك معامله بالوطن العربي كله
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The Housing Bank for Trade & Finance - Head Office Building Directions
About Amman
Capital of JordanAmman is the capital and the largest city of Jordan, and the country's economic, political, and cultural center. With a population of 4,061,150 as of 2021, Amman is Jordan's primate city and is the largest city in the Levant region, the fifth-largest city in the Arab world, and the tenth-largest metropolitan area in the Middle East. source
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