Indian Bank K R Puram Branch

I visited this branch today for change of address. The lady on the cash counter attended to me promptly and my work was over within fifteen minutes.
Informations for the customers are displayed well, and the branch has a very clean and customer-friendly ambience.

Fine when compared to other psu. Staff was helpful..

A good place for banking.

Sir, tell me about by mistakly wrong transaction from own account to other's bank account how to reverse money by bank

The behavior of the manager at this bank is highly unprofessional and concerning. It has been observed that the manager consistently demonstrates rudeness towards customers, which is not in line with the expected standards of customer service in the banking industry. Moreover, the lack of available staff exacerbates the issue, leaving customers feeling neglected and frustrated.

When a customer approaches the bank requesting a simple document, the manager's response is far from satisfactory. Instead of addressing the request with professionalism and attentiveness, the manager resorts to shouting, which only serves to escalate the tension and create an uncomfortable environment for both customers and staff.

Such behavior raises questions about the overall functioning and management of this bank. A professional banking institution should prioritize customer satisfaction and ensure that their needs are met in a respectful and efficient manner. The absence of adequate staff reflects poorly on the bank's ability to manage its resources effectively, resulting in subpar service and customer dissatisfaction.

It is essential for the bank's management to address these issues promptly. This could involve conducting training programs to enhance customer service skills and fostering a culture of respect and professionalism among the staff. Additionally, increasing the number of available staff members would alleviate the burden on the existing team and enable a more timely and personalized service for customers.

In conclusion, the rude behavior of the manager and the lack of available staff have created a negative perception of this bank. To restore trust and maintain a competitive edge in the industry, immediate action is required to address these concerns and ensure a professional and customer-centric environment within the institution.

Manager will be watching k drama, assistant manager will be the rudest person who will not help you with anything and give her own reply. Better to close this bank, no wonder national owned companies are down the drain. Assistant manager shout out to you may all odds be in your favour 🐍🐍🐍 The ladies working there learn ethics first

The manager is worst and rude behaviour no proper response, shouting at the clients don't even give respect to the clients either co employees also where arogant and worst behaviour better to change the manager or else remove the branch waste of rent and other expenses occurring to the branch..

Very worst, please transfer your account. None of the know-how to treat the customers. Also, the bank staff are all women employees who speak only Hindi. The experience has not improved at least 10 times visited. Gold only should save the customers of this branch.

Dnt have a option to give less than 1 star else i would have given. Most unprofessional bank employees ever I met today in KR puram branch called Vatsala. I went for asking tge procedure to open new bank account. Initially I spoke in Kannada and she responded in Hindi without apology that she doesn’t have a knowledge about local language. And then clearly asked which language do u speak she said in bank only we operate with 2 languages Hindi and English. I thought its fine and lets speak in English. Even thought I was speaking in english she was unable to communicate in English I am wondering how she got placed in such a good bank. Then she started shouting that we cannot open account for you. The other person (Shahzana) sitting in cash counter helped in this situation. Thanks for that. Communicate with customers in good way. If you can’t speak in local language then put a board outside the bank.

One of the worst experiences any customer could receive, employees here have no sense of treating customers with respect and you would never receive a response and wondering how a bank could operate with only one un-useful staff & remaining as assistant, on the other end language seems to be a main concern which everyone faces an issue dealing with, Manager is an amazing person to lead the team as they want to operate the branch as if it's their own bank, undoubtedly a worst banking experience in all the ways!!