The Diner

Been here a couple of times now, but extra credit is due to the fact we entered pretty much at closing time (somehow missed the multiple signs) and still got great service and decent food. Never had any bad experiences here on previous visits either.

The food was a bit cold upon arrival but this review is more about the service. The servers were excellent. Really friendly and happy so glad I came. The servers were cracking jokes constantly and just created a really lovely vibe. Especially the lady at the front desk Katie. X

Really nice food good servings and service. Quite pricy but it's 2023 everything's expensive nowadays. But overall nice food.

The steak was absolutely cooked to perfection , staff was lovely an friendly

Lovely diner with amazing food at a reasonable price 😊 will definitely be returning!

Staff accommodating and so helpful. Food was lovely

Questionable music choice considering the environment 🤔

The food was good quality it could have been presented better perhaps using some dressings or some coleslaw, it would be good if you did some type of original burger sauce to accompany the burgers, was a good experience anyway

We booked a table in advance using Butlins dine around service (highly recommend - so much easier than last time we went and couldn't get a table anywere!)
Straight past the walk-ins to the FoH staff who escorted us to a table.
Had to order food at the bar which isn't something I am all that keen on but despite a long queue to be served, our starters arrived within a reasonable time.
Chicken wings were absolutely delicious 😋

Mains didn't take long to turn up and servings are relatively generous. Chips were banging but the burger, despite being beautiful to look at and really well prepared - was a little over done for me.

Kids loved theirs and the puddings they had looked yummy.

Pretty good food. Lots of fries with my burger, and while the burgers were quite small they were tasty and tender. Worth the price imo.

The food was a bit cold but was very nice would recommend. Definitely worth it and hope I come here again. The service was very good polite and helpful. It was very good but they do need to change their playlist very strange songs to listen to at a American style dinner.
Overall very tasty and good service.

It's waste of time. We've spent over an hour there when with so many attractions in Butlins we just want to eat and go. Over half an hour waiting for the food when it wasn't crowded at all. And another 20 minutes for 2 scoops of ice-cream, which I had to ask twice to get.
The staff was rather friendly but very slow.
Food not bad.

As soon as me and my family came in we asked for tap water, the whole time it didn’t come. We ordered fries and they ended up being cold. We ordered milkshakes and they ended up tasting like water. Service is disappointing, however when me and my family came to eat at this diner 2 years ago we had a good experience, shows that a lot can change in 2 years.

We ate here during our stay at the resort because other restaurants were full. We regret spending our time and money in this diner. We ordered the vegan burger which was literally just a burger patty with the bun and some cheese. That's it. It cost £12. I ordered the Cobb salad as a main which i thought would be big enough to be considered as a main. It was £10+. We also ordered a kid's meal. All this arrived after 30 minutes because we were tracking it. My salad was literally a bunch of leaves and some chopped tomatoes, cucumbers with lemon dressing. Ingredients won't even reach £5. It's as expensive as salads in London but it's not justifiably delicious. It's overpriced for the size and I was appalled and told the server. He just told the chef but came back to say that's the serving size and he gave me some more "salad" which was made of wilted vegetables. See photo. I think it was stale side salad. Literally inedible. No other effort of trying to correct it. If it weren't for the kids needing to go to bed soon and us being tired, we would've gone and eaten somewhere but the other restaurants were all full up. NOT WORTH THE TIME AND MONEY.