Harwoods Crawley Accident Repair Centre

Absolutely top-notch service and support from the team at Harwoods ARC guiding us through a complex and major no-fault repair of our Volvo XC-40. Couldn’t have asked for more. Calm, considerate and excellent communication, and the repair was done well within the 6-8 week estimate. This, right here, is what professionalism looks like. Thank you.

Just collected my FType what a fantastic job. Paul Rickard has been brilliant kept me up to date at every stage including photos as things progressed. The workmanship is fantastic and the car looks stunning again. Paul and his team of technicians are outstanding. Also a mention for Sarah on reception who was also more than helpful. If your Jaguar needs repairs don’t consider anywhere else, go to Harwoods ARC. Fantastic service thanks to all of you at Harwoods ARC. Also thanks for the complementary Williams car kit to help me keep her looking like new.

Hardwoods Crawley Accident Centre are very professional, extremely helpful, friendly and made this experience easy for me after a very stressful experience of someone hitting my car and driving off . I would recommend them to anyone who needs accident repairs. The car was also gleaming when returned to me with a very good polish.

Very satisfied with the quality and exacting standards of the recent repair work done on my Jaguar XF, by Paul Rickard and all the team at Jaguar ARC Crawley. Repairs took a little longer than expected due to availability of parts, but I was kept well informed of progress and given regular updates. On collection, the car looked immaculate, detailed and polished, and interior valet completed, including all necessary covid measures. Highly recommended !

A very professional and pleasant company to deal with, not to mention excellent at making repairs. Approved by several manufacturers - Audi, BMW, Land rover, etc - you know your repairs are going to be top quality and use genuine parts. The repairs are guaranteed for three years as well. For the amount of work our car had to have, I was pleasantly surprised at the final cost.

Paul provided a great professional service. He knows the cars, model updates and was quite accurate in identifying the relevant parts to be replaced. All this with a friendly professional approach to customer service.

Vehicle collected from my home, repaired within agreed time frame and returned, excellent repair, and very friendly service and assistance, many thanks for your help.

Incredible service from Harwoods Crawley. Had to sort out car following a non-fault accident, my insurers had initially dealt with Harwoods Croydon for two weeks to no avail. Due to the absolutely frustrating, awful customer service from the Croydon branch I contacted Crawley myself cutting out Croydon completely. Sarah dealt with my issue efficiently and effectively and within a couple of days my car was reviewed and the Crawley team dealt with the insurers, giving me peace of mind.
Communication with the customer is very important, something which is a clear priority for the Crawley branch. So pleased with the workmanship of the repair team, thank you Paul and the team. My car looks brand new! The Crawley branch is an example of fantastic service which is a rarity these days. The service given by the team is what you would expect from Jaguar; something the Croydon branch should seriously look at and learn from.

I just want to say after received my car back the first time and then having to send back as still wasn't fully fixed, your customer service has been amazing Sarah would call me to keep me updated and there was a few other people I spoke to the manager sorting me out a car same size as mine until I received my car back today and the friendly man dropped it back to my house so I didn't have to leave. Thank you so much for fixing my car, so happy to have my little Rio back

Having fallen out of love with my XF I had not looked after it very well; all four wheels had been badly kerbed and needed refurbishment, car park dings and scrapes everywhere. After Sarah, Paul, and the team at Harwoods Crawley have worked their magic my 9 year-old XF now looks like a brand new car, and I'm in love again!!

Excellent approach to customer service, prepared to go the extra-mile, coupled with excellent body-shop and painting expertise meant that my XF Sportbrake received the attention it deserved. As an engineer by trade so to speak, I'm fussy and these guys exceeded my expectations. Thoroughly recommended.

Great service, many thanks to Christian and Helen for providing a prompt and courteous service at short notice. Highly recommended. Thankyou!

We had nothing but excellent service from the team at Harwoods. They kept us informed throughout the process of our car being repaired and even sorted out a courtesy car for us.

A big thank you to Paul Rickard and the team at Harwoods Repair Centre. Excellent service. Truly going over and above to help us with a repair in a very timely and courteous way. Recommended.

Following a big accident due to bad weather in my S3 it took several weeks to get the long list of parts needed. I was kept informed throughout the repair and it now looks and feels perfect!
Many Thanks

Very efficient and friendly. Sorted out a paint job required in 24hrs

So good. Well looked after. Car looks brand new. Couldn’t be happier!!!!! Thank you so much to Paul/Richard and the rest of the team. Amy Taylor

Very good customer service and repair was 1st class, very good text update wile car was in to be kept updated with progress, car was repaired with in the time they 1st gave me, thank you Paul Rickard for you help.

Thanks Paul, the work done on my F type was done to a very high standard
can not fault it great job very pleased 8/10/21 George

Harwoods completed repairs on my vehicle quickly and in a very professional and friendly manner, couldnt rate them more highly!