HMC

Yellow Practice

Doctor in Cobham

Updated: March 09, 2024 05:50 AM

Yellow Practice is located in Cobham (Village in England), United Kingdom. It's address is Walton Health Centre, Walton Health Centre Grounds, Rodney Rd, Walton-on-Thames KT12 3LB, United Kingdom.

Walton Health Centre, Walton Health Centre Grounds, Rodney Rd, Walton-on-Thames KT12 3LB, United Kingdom

9HJV+8H Walton-on-Thames, United Kingdom

+44 1932 506020

yellowpracticewalton.nhs.uk

Check Time Table for Yellow Practice


Monday8:30 AM to 6:30 PM
Tuesday8:30 AM to 6:30 PM
Wednesday8:30 AM to 6:30 PM
Thursday8:30 AM to 6:30 PM
Friday8 AM to 6:30 PM
SaturdayClosed
SundayClosed

Questions & Answers


Where is Yellow Practice?

Yellow Practice is located at: Walton Health Centre, Walton Health Centre Grounds, Rodney Rd, Walton-on-Thames KT12 3LB, United Kingdom.

What is the phone number of Yellow Practice?

You can try to calling this number: +44 1932 506020

What are the coordinates of Yellow Practice?

Coordinates: 51.3808207, -0.4061052

Yellow Practice Reviews

Linda Gray
2023-02-22 14:07:37 GMT

I have been with the Yellow Practice with Dr Khan since 2017.
I find her absolutely on the ball, very personable and caring.
Even through the covid lockdown. I have never had a problem getting an appointment on the same day. So it is very sad to hear that other patients are unable to get an appointment. If you follow the practice guidance in calling at 8.30 to 9am the latest, then you will receive a phone appointment with Dr Khan the same day and the really helpful receptionist lets you know roughly a time window Dr Khan will call. When Dr Khan accesses you over the phone and feels she needs to see you, then she will make an appointment for you to go and see her. And if she feels you need an appointment like an x-ray or other exploratory procedures then she is quick to act. Dr Khan has a wonderful office, receptionist team, who are caring, great listeners and are super helpful. I know if you sign up with Dr Khan you will not be disappointed.
Thank you all at the Yellow Practice. You are doing a great!

Angela Underwood
2023-05-11 18:29:15 GMT

I missed a telephone consultation due to work commitments. I received a voice mail and a text giving me details of what I should do next.
I replied to the text giving details of my problem. I received a response with information sheets that gave me a better understanding of my problem.
I also recieved good medical advise on how to care for my problem.

Malgorzata Lutomirska
2022-04-14 20:16:09 GMT

A massive shout to a lovely receptionist Emma who helped my partner and I to sort out our covid vaccination proof needed for travel. We arrived at the practice late in a day, worried and anxious as our covid passes did not show on the NHS app and we were flying in less than 24h. Emma spent good 30min with us, trying to retrieve the records (we just moved to Walton so the registration had to be completed) then even spoke to our old GP practice to make sure our records were up to date. All with kind, professional and upbeat attitude. We were expecting the worst but received a 5 star service. Thanks a million!!

Terry Duhig
2023-06-22 12:25:56 GMT

Excellent service from a fantastic team all reception staff are very helpful and friendly. Dr Khan is an excellent GP who will phone you if your test results show any indication of concern. Today's visit was for a blood test and which was carried out as I would expect.
Yellow Practice also has a Patient Participation Group which is not for airing complaints but if a patient sees something that could be done better in order to improve the service for patients and staff it is a way for the suggestions to go through and be discussed.

In addition to the above, the Practice Reception team contacted me today to invite me in for my annual Flu Vaccination, Dr Khan was supervising 2 trainee nurses who are in their final year (both of whom were fantastic I didn't even feel the needle go in and will do our NHS proud as they progress through their career) whilst there Dr Khan checked a few things medically and was concerned enough about something to organise some additional tests to identify a cause. Had the wonderful reception team not done their job this issue may well have been missed or not dealt with quickly.
Please everyone stop listening to those who are out to discredit the Yellow Practice Reception Team, many of the people who are discrediting the staff at Yellow Practice are not even patients of the practice.
All the staff at Yellow Practice Walton on Thames work as one team for the benefit of the patients

13 June 2022
In addition to above, today I had a blood test which due to medical reasons was significantly larger than a routine blood test the Junior Doctor who took the blood was fantastic, she put me at ease and went through the reasons for the larger than routine blood test. In addition to the blood test she went through various other medical issues and carried out checks accordingly.
I can only recommend this GP Practice because they all work as a team Reception staff & GPS all work together for the benefits of the patient. Please do not just look at a CQC report and then not go to Yellow Practice the last CQC report raised a lot of issues that are not related to the practice itself as they relate to the building which is owned by another body and houses 3 GP practices, Children health Clinics, the region health visitor Office and many other NHS organisations so for CQC to give Yellow Practice a poor rating due to the building is very unfair so please use Yellow Practice in Walton on Thames and make your own decision based on the treatment you receive at the Practice I know you will find it to be 1st class

Thursday 22 June 2023

Routine blood test.
An excellent member of the Yellow Practice reception team (no names as they are all fantastic) called me a week ago to book the appointment. I received a text to confirm the appointment, and the day before a reminder text. In addition I received an email via the NHS app with the appointment details. This can only happen when you have an excellent team both in the practice reception area and the back office. This team deserves 5 stars at all times.

When I had the test, the Plebotomist was excellent. Put me at ease straight away and the blood test was over in a couple of minutes.

Please prospective patients and current patients do not read the posts that constantly appear on social media, especially Facebook local group page, the vast number of those who are making allegations about the staff at Yellow Practice are NOT patients of the practice in fact are not patients of ANY of the GP practices based at Walton Health Centre, this has been confirmed via outside agencies.
Yellow Practice is a fantastic practice as are all the staff who work in the practice.

Kathy Butt
2021-08-21 09:50:15 GMT

Having been with the practice for around 27 years there have definitely been some ups & downs especially with initial contact . But , have to say from my experience yesterday with the receptionist just wanted to say Thankyou . You are a great ambassador to how people should be helped … doesn’t take long but your care made such a difference . Thankyou

Hannah N
2019-07-02 12:11:50 GMT

Been twice so far for laser treatment - got me in very quickly for my initial appointment, practice is clean and the staff are fab, so friendly and informative.
Free parking on-site is a bonus - do not hesitate to go here!

laura buddery
2018-11-15 09:05:20 GMT

Aside from the fact I find it slightly strange to have three different practices all under that same roof I must say that I have always found the reception staff, midwives, health visitors and nurses extremely helpful. I have a newborn baby and I have always found them friendly and compassionate. Thank you.

Rosemary Smith
2022-06-08 16:03:30 GMT

Every contact with the Yellow Practice is excellent.
Never had a problem whatever my need.
Dr. I see very caring and efficent. Well done to all.

rakesh pabbi
2017-10-13 13:46:43 GMT

We joined recently...Yellow Practice...Dr Saba Khan (female) who is very good. I think your experience will depend upon which colour practice you are part of and your allocated GP. Yellow Practice is smaller that the other colour practices and we have been really impressed with Saba Khan who has a guenuine care of her patients.

Mark Willett
2023-03-20 08:47:09 GMT

Never had any problems getting an appointment, offered advice, treatments or referrals. Thank you

Zena Scott
2021-02-15 10:26:00 GMT

A very caring and considerate team. I have always felt safe and looked after within their care.

Eve Woodroofe
2017-04-21 08:46:04 GMT

Brilliant. I finally have an understanding, caring Dr. Thank you.

AngelaW
2023-08-09 11:35:32 GMT

I was very negative in my previous review a few years ago but I'm now very pleased with the practice. Dr Saba Khan is a very knowledgeable, concerned and caring doctor. On the last few contacts with the surgery I have either been able to email the practice or got through quickly by telephone and been offered same day telephone appointments. I have then been referred, asked to attend in person or offered advice as appropriate. I like being able to speak to the doctor to deal with matters that do not require a surgery visit as it is more convenient for me.

duncan lowe
2020-08-26 13:17:06 GMT

Very helpful reception and, surprisingly, I got through to them right away by phone. Call back system on the website is useful to make appointments and the Doctor will call you back directly. The Doctor is quite blunt and to the point but you have to remember that these people are excessively overworked and the service is FREE after all.

Sharon Barrett
2017-01-19 12:29:29 GMT

Doctor surgery. Practice with 2 doctors. Usually can get appointment in advance (except when doctor taking leave). Most recent experience was to call within 2 days from 8.30am to book appointment - it worked was seen that morning.

Daniela Mota
2018-08-08 18:05:38 GMT

Been attending this surgery for 3 years and the staff is more rude every day. Starting from ignoring you when you wait at he counter while drinking coffee, today gave them a call regarding some test results. Lady was super dismissive, not answering the only question I asked and saying bye bye repeatedly thinking she had hung up the phone but I was still on the line waiting for my answer. Giggling with somebody and finally said the final bye and hung up on me like that. Had to call second time to know that I actually need to see the doctor Unacceptable

Dean Impett
2021-03-16 10:21:25 GMT

Here is the positive - once you get an apointment (in person) everything goes as it should you see the doctors and get on with the process

Here is the rest of the review - I CAN NEVER GET AN APPOINTMENT, doesn't matter if it's in person on phone or whatever else they have set up, they say ring at 830 on the day so I ring dead on half past and then dont even get a ring before the call is cut off I ring every second for 20 minutes and finally get told there are X amount of calls Infront of me THEN when I finally get through to them they don't have appointments.
I decided to use their online feature to book a call appintment, I get a message back to tell me to ring on the day or a message telling me I will have a phone call on Z DAY then they won't take the number that works for my workplace as my mobile doesn't get signal inside

The receptionists are unhelpful and can't wait to get off the phone they have no compassion for those suffering

Don't sign up here

EDIT: IT TOOK 3 MONTHS TO REPLY TO THIS REVIEW

Kyle Napp
2023-06-29 08:06:11 GMT

took 5 attempts of contact to just be told to go to a walk in xray ..

Trang Tran
2023-06-22 13:25:04 GMT

Schedules appointments on the wrong date and doesn’t answer calls in the morning for appointments

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Yellow Practice Directions
About Cobham
Village in England

Cobham is a large village in the Borough of Elmbridge in Surrey, England, centred 17 miles south-west of London and 10 miles northeast of Guildford on the River Mole. source

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