Capi

Great customer service and sales got exactly what I needed 👌

small shop, but had what i needed. good service as well, made sure i really needed some of my unusual choices (at the risk of losing some business if it turned out i didn't need it)

It was good

Trochę elektroniki

Surabaya

Gode priser

God betjening flinke medarbejder

Quite expensive products and non-existent after-sales service department. If you mail them, all you get is and automated reply saying you will get a "substantive response" within three days. Except you don't, so these people are basically just running a scam.
Update: they did reappear after publishing this review and my money was paid back in full after returning the product.

Beware.
- Un knowledgeable staff that confidently make false product claims.
- The product didn’t match what was advertised.
- I was furthermore refused a refund as I brought back the product to the CAPI Lux Shop 1 (T2) store manager (Anthony) a week later (with receipt and without having used the product).
- The store manager referred me to the customer service (which did not reply in 3 attempts).

In short, one is truly better off buying electronic goods online…

The memory card was advertised to be compatible with a GoPro Max. I asked several times if it would fit because it appeared to be larger than expected, but I was re-assured that it would fit because “there is a smaller card inside”. I am not sure if the vendor was lying or just unknowledgeable (I assume the latter).

I realised shortly after that the memory card was completely wrong (way to big to fit in a GoPro Max, or any GoPro for that matter). But then it was too late.

I do understand that in accordance with Danish law the store is in their right to refuse a refund, but it’s also in their power to do so to maintain a happy customer. In this case it’s almost ridiculous that I was refused a refund as I had furthermore bought spare batteries and a pair of Bose headphones (total value €300, and the cost of the memory card was only €18)…

The store manager wasted 10 min asking questions about what the person looked like that sold it to me and told me he needed a receipt. When I found the receipt the store manager simply refused to refund anyways so I don’t understand why he even asked in the first place.

I regret to have bought any product there and would return it all if I could…

Got to store before closing.
Wanted to pay price in DKK.
2 of my credit cards didn't work although they worked a few minutes before.
Clerk said he wouldn't restart his system and I can pay in EURO (hidden conversion rate of 10%).
You feel that you are saving the tax but they will steal it away from you