The Optical Superstore

I have been to this store many times, either getting a quote or had the tiny glasses problems fixed.

I always feel welcomed, and not pushed to make a decision.

The staffs there would do extra to help, like Kerrin. She is polite,
skillful and careful. I have high prescription, so the "eye center points measurement" is very important to me. She was professional and very careful, when she did that. Very happy with the experience!

I just wish they could have better deals for people who need high index lenses.. :)

Att: Beautiful humans work here💢....im extremely fussy where I shop!!!!...This place has nailed old school service , with products to match...unfortunately Google only has 5 🌟..otherwise I'll be opting for 100 🌟...Really appreciate you all....❤O

Very efficient and professionl. Always willing to assist. Well done to all staff there.

I, been coming to this store for a while now, there service is Impeccable by ALL staff . Your always greeted at the front counter by Amanda with a smile, the two Gentlemen that work there ( there names escape me atm ) are BOTH very knowledgeable as 1 dose the eye tests & explains whats going on with your eyes & the other gentleman help out and makes suggestions & is quiet happy to answer any question you have about your Glasses that you get
Very happy customer

I've been with optical super store for the last 4 years. I've always received outstanding customer service from Rennie.
-Savitha-

Very kind and great service

14 years ago I provided the store with my frames, which had lenses created for them, but the glasses were lost from the store.
In November/December 2022 I visited the store again. This time, the 1st optometrist made really bad calculations for what I wanted and the lenses were completely useless for purpose, including giving me a massive headache and severe eye strain.
I returned them the next day and later had a different optometrist, who provided a different script, more suited to what I actually wanted and needed. I was told the glasses would be returned to have the new lenses created for them. In the middle of January I contacted the store to be told that the new glasses had been received at the store in the middle of December, but they did not contact me. Also, they have lost my glasses - again!
How can they lose glasses in such a small store, when they use so few drawers (i think just 1) for new glasses? Now they have lost my favourite frames - again!!!
Is this a professional business??
Are they trustworthy?
I'll let you make your own decision, but I'm not going to return there again after getting working glasses.

Will no longer be returning after many years. Have increased prices and stated that private health insurance was the reason. Not according to them.

The gross Indian man that works at firle is the rudest person I had the pleasure of dealing with.

Poor service and incorrect information provided by staff.