Valhalla Dream House

Peaceful surroundings

My Wife and I arrived at Valhalla Dream House on 26/12/2023, looking forward to a well deserved holiday of seven days. Upon arrival we noticed multiple fans placed around the house. We tried to get the air-conditioning running, however, it was not working. We immediately reported this to Lou, the host, who also lived on the premises, and were advised the settings must have been wrong, as the aircon was still working that morning. She was very slow the next to try and call a technician to come and repair the aircon, instead insisting to come and see if we had set the remote settings incorrectly. This would not be so much of an issue if it wasn't in the middle of summer. It was very hot and the first night sleeping without an aircon was very uncomfortable. During the day it was impossible to relax inside due to the heat.

The house is advertised with having Air-Conditioning, however, this was not the case. Seeing as she was having trouble due to the holiday season to get a technician to even respond, the chances of having it repaired in that week were extremely slim. By midday the next day, when she had no response from any technicians, we ended up deciding to go home as it was just way too hot and uncomfortable. Lou did not even offer a discount due to the fact the aircon was faulty.

There was also absolutely no privacy in the shower, with no blinds or screen on the door or windows. On the first night, when my wife was going to have a shower, Lou was in the paddock with a torch tending to her horses. Any person out in that paddock would be able to see clearly into the shower.

The kitchen is outside of the house on the verandah, and right in the afternoon sun. There is only a very small fridge, and all crockery are on open shelves where rats, mice or whatever other creatures that live around there could crawl over it.

The property also has a long-drop style toilet which is not advertised in the description. This is not a deal-breaker, however would be nice if it was made known prior to booking.

This is by no means a dream house, and should instead be advertised as typical farm cottage, which would be much closer to reality.

We have attempted several times to ask for a refund for the booking due to the property not being as advertised, but she flatly refused, and in the end offered us three days accommodation at a later date, which is ridiculous, as we paid for seven days.

Lou is a greedy, selfish and extremely unreasonable person, and we would strongly advise avoiding her accommodation, as when things are not working on her side, she will NOT attempt to suitably rectify or offer any kind of discount. She just relies on, and quotes the no refund policy.